Associate Principal, Unified Communications Specialist, Corporate Market Leader
Shen Milsom & Wilke
Mark designs solutions and a multi-disciplinary approach that allows organizations to collaborate whenever, wherever and however they need. Prior to joining SM&W, Mark served as Morgan Stanley’s Vice President in End User Services, Unified Communications and Collaboration. Mark was the principal architect behind Morgan Stanley’s collaboration spaces, desktop/conference room interoperability and external cloud calling strategy. As the Global Head of Multimedia Engineering, Mark established the firm’s architectural specifications, system designs and the remote support tools for standardized and bespoke multimedia spaces applied globally to well over 500 spaces.
Winner of the 2016 Pioneer of AV Quality Award bestowed by the Association for Quality in AV Technology, Inc. AQAV recognizes technology managers who courageously insist on performance metrics and an unambiguous verification of performance.
Areas of expertise include product development and technical team management; conference room technologies; network services; maintenance and commissioning services; high definition and digital signage, media distribution, desktop, traditional and C-level videoconferencing with “never fail” service expectations